Criminal Justice

Owner

• Mastering production
• Excellent customer service
• Create memorable logos, and a clear brand voice.
• Offer something different, like unique materials, eco-friendly options, or personalized designs.
• Creative. time management, problem-solving, communication, and attention to detail.

Shared Administrative Associate

• Provide administrative support across multiple departments, ensuring efficient coordination of daily operations and workflow.
• Managed high volumes of sensitive taxpayer documents while maintaining strict confidentiality and compliance with federal regulations.
• Assisted with data entry, record maintenance, and file organization within IRS systems to ensure accuracy and accessibility.
• Scheduled meetings, processed correspondence, and distributed official communication as needed.
• Supported staff with clerical tasks including copying, scanning, mailing and document preparation.
• Assisted supervisors and team members with special projects and administrative reports.
• Entered and updated data accurately in IRS systems to ensure completeness, accuracy, and accessibility of records.
• Maintained accurate electronic and paper records while ensuring compliance with confidentiality standards.
• Managed high-volume front-desk operations, including scheduling appointments, maintaining calendars, and coordinating provider availability.
• Prepared correspondence, reports, and documentation using office software (Word, Outlook, Excel)
• Prioritized administrative tasks in a fast-paced environment while meeting deadlines.

Customer Service

• Provide customer service support to small business owners, applicants, and stakeholders regarding SBA programs, services, and application processes.
• Responded to high volumes of inquiries via telephone, email, and written correspondence in a professional and timely manner.
• Assisted customers with completing applications and resolving issues by reviewing documentation for completeness and accuracy.
• Documented customer interactions, actions taken, and outcomes in accordance with agency guidelines.
• Resolved routine and complex customer issues, escalating cases as appropriate to ensure timely manner.
• Communicated clearly with diverse populations, including explaining procedures, policies, and next steps.
• Maintained customer inquiries viz phone, email, and in person interactions.
• Verified customer information and ensured accurate documentation in electronic systems.
• Assisted with data entry, filing, and records management to support efficient office operations.
• Utilized problem-solving skills to improve registration accuracy and customer satisfaction.
• Adapted quickly to policy changes.