T12 Technologies LLC is a professional development company prioritizing employee growth by providing continuous education, training, and career advancement opportunities. We cultivate a supportive environment that fosters a collaborative work culture, allowing employees to contribute ideas and engage in impactful projects. By joining our team, you’ll be part of an initiative dedicated to delivering high-quality services and support, making a meaningful difference in public sector technology modernization.

Overview

T12 Technologies is seeking a highly experienced Technical Product Manager (Senior) to support the Maryland Higher Education Commission (MHEC). This senior-level role is responsible for leading the planning, delivery, management, and continuous improvement of technology products and related project activities for MHEC. The Technical Product Manager combines product management, technical project management, stakeholder engagement, Agile delivery, vendor coordination, and change management to ensure solutions meet business objectives, user needs, and applicable policy, regulatory, and compliance requirements.

The ideal candidate is a seasoned product and delivery leader with deep experience in financial aid environments, Agile methodologies, and public-sector IT governance — capable of managing day-to-day delivery activities while keeping an eye on long-term product strategy and roadmap execution.

Key Responsibilities

Product Strategy & Backlog Management

• Define and manage product scope, roadmap, backlog, priorities, and release plans in alignment with MHEC’s business goals and user needs.
• Understand user value and business value through stakeholder engagement, qualitative and quantitative data analysis, and product performance measures.
• Collect, document, and translate business, user, and technical requirements into actionable tickets, user stories, acceptance criteria, and delivery plans.
• Define product improvements, feature sets, success criteria, and quality measures from both user and business perspectives.
• Create and manage prioritized product backlogs, roadmaps, release plans, and sprint-level delivery artifacts.

Agile Delivery & Cross-Functional Leadership

• Lead technical, business, vendor, and cross-functional teams in delivering high-quality IT solutions aligned with MHEC objectives.
• Support and facilitate Agile delivery practices including backlog refinement, sprint planning, release planning, sprint demos, and prioritization sessions.
• Develop rollout schedules, transition activities, implementation plans, and change management strategies to ensure successful product launches and enhancements.
• Drive adoption of Agile methodologies and best practices across delivery teams; leverage tools such as Jira for backlog and sprint management.

Program & Vendor Management

• Track and report on scope, schedule, budget, resources, risks, issues, dependencies, product performance, and delivery progress to leadership and stakeholders.
• Manage vendor relationships to ensure quality deliverables, accountability, and alignment with project and product objectives.
• Lead at least three (3) simultaneous IT projects, ensuring on-time and on-budget delivery with demonstrated outcomes.
• Manage dependencies and interdependencies across workstreams; proactively identify and mitigate risks and issues.

Stakeholder Engagement & Communication

• Develop clear written documentation, executive communications, reports, product artifacts, and oral briefings for a diverse audience including executive leadership, technical teams, and external stakeholders.
• Communicate and manage change across business, technical, vendor, and executive stakeholder groups throughout the product and project lifecycle.
• Brief MHEC leadership on product status, performance metrics, risks, and recommendations on a regular cadence.
• Align products with business processes, technical solutions, stakeholder needs, and operational workflows.

Compliance & Governance

• Ensure all product and project activities comply with applicable laws, regulations, policies, standards, security, privacy, accessibility, and governance requirements.
• Adhere to the State of Maryland System Development Life Cycle (SDLC) methodology and IT Project Oversight requirements.
• Ensure compliance with the State of Maryland Information Technology Security Policy and Standards and Non-Visual (Accessibility) Standards.
• Follow project management methodologies consistent with the most recent edition of the PMI Project Management Body of Knowledge Guide (PMBOK).
• Remain current with new or revised laws, regulations, policies, standards, and guidelines affecting IT project execution in the State of Maryland.

Education

• Bachelor’s Degree from an accredited college or university in Engineering, Computer Science, Information Systems, or a related discipline is required.
• Master’s Degree in a related field is preferred.
• Current PMP® certification (PMI) is required. PMI-ACP and/or CSM (or industry equivalent) are also required.

Required Experience

Project & Product Management

• Minimum twelve (12) years of experience in project management.
• Minimum eight (8) years of experience in product delivery, technical project management, product management, or a related technology delivery role.
• Minimum eight (8) years of experience supervising or overseeing IT-related programs or projects.
• Minimum five (5) years of experience managing IT-related projects, including demonstrated leadership on at least three (3) successful projects delivered on time and on budget.

Financial Aid & Domain Experience

• Minimum five (5) years of experience managing no fewer than three (3) IT projects in a financial aid environment. This is a hard requirement — candidates without financial aid IT experience will not be considered.
• Proven experience leading product teams supporting systems in production at a scale consistent with statewide or large institutional programs.
• Experience launching new products, capabilities, enhancements, or modernization initiatives in complex regulated environments.

Agile & Technical Delivery

• Proven track record successfully implementing projects using Agile methodologies.
• Experience with Agile delivery tools such as Jira for backlog, sprint, and release management.
• Strong experience managing scope, schedule, budget, resources, risks, issues, vendors, and quality measures across concurrent workstreams.
• Experience creating and managing prioritized product backlogs, roadmaps, release plans, user stories, and acceptance criteria.

Communication & Documentation

• Strong written and verbal communication skills, including executive-level reporting, stakeholder communication, and product documentation.
• Experience preparing and delivering oral briefings, written reports, and product artifacts for executive and technical audiences.

Preferred Experience

• Knowledge of modern technologies, Agile development practices, human-centered design, and data-informed decision-making.
• Experience making research-informed and data-driven product decisions to improve user outcomes.
• Experience delivering measurable value for end users and ensuring a high-quality user experience throughout the product lifecycle.
• Experience communicating and managing change across business, technical, vendor, and executive stakeholder groups.
• Experience working in complex public-sector, education, financial aid, or benefits-related technology environments.
• Experience translating product strategy and roadmap priorities into actionable delivery work at the sprint level.
• Experience supporting production systems while concurrently planning and delivering new product capabilities.

Skills & Competencies

• Exceptional organizational and time-management skills with the ability to manage multiple high-priority workstreams simultaneously.
• Strong analytical and problem-solving skills with the ability to translate ambiguous requirements into clear, actionable delivery plans.
• Excellent written and verbal communication skills; ability to present complex technical and program information to non-technical executive audiences.
• Collaborative leadership style with the ability to influence without authority across cross-functional and vendor teams.
• Proficiency in Agile delivery tools (Jira), Microsoft Office Suite, and project reporting platforms.
• Commitment to quality, compliance, and continuous improvement in product and delivery outcomes.

Equal Opportunity Employer

T12 Technologies, LLC is committed to creating a diverse and inclusive environment. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

T12 Technologies, LLC is a professional development company that prioritizes employee growth through continuous education, training, and career advancement. As an SDVOSB and MBE-certified provider of cloud, AI/automation, service desk, and logistics solutions to federal, state, and healthcare clients, we cultivate a collaborative, mission-driven culture where employees contribute ideas and engage in impactful work. Joining our team means supporting high-quality services that make a meaningful difference for the organizations and communities we serve.

Position Overview

T12 Technologies is seeking a skilled and service-driven System Administrator to manage and maintain our on-premises and cloud systems on-site at our Waldorf, Maryland office. This is a fully on-site role supporting an on-premises-inclusive environment—physical workstations and office IT, an on-premises Windows Server and Active Directory footprint, and the company network—alongside cloud workloads in Microsoft 365, Microsoft Azure, and Amazon Web Services (AWS), serving diverse federal, state, and healthcare clients.

This is a hands-on, player-coach role: roughly 60% systems and cloud administration and 40% Tier 1–2 end-user support. You’ll keep mission-critical systems available, secure, and compliant while serving as a trusted technical resource to internal teams and client stakeholders.

Work Environment & Schedule

• On-site: This is a fully on-site position based at T12’s Waldorf, Maryland office. It is not a remote or hybrid role; daily in-office presence is required to support physical office IT, end users, and on-premises infrastructure.
• Schedule: Full-time, Monday through Friday during standard business hours.
• On-call / after-hours: Occasional after-hours, weekend, or on-call work is required to perform maintenance windows and meet federal and healthcare service-level agreements (SLAs).
• Environment: An on-premises-inclusive environment that includes on-premises Active Directory (with Group Policy), a Windows Server fleet, physical endpoints and peripherals, the office LAN/Wi-Fi, and hybrid telephony—administered alongside Microsoft 365, Azure, and AWS cloud workloads.

Key Responsibilities

• AWS Cloud Administration: Provision, monitor, and maintain AWS services (EC2, S3, IAM, VPC, RDS, CloudWatch), including patching, backups, cost optimization, and security configuration.
• Microsoft Environment Management: Administer Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive), Microsoft Entra ID (Azure AD), Conditional Access, MFA, and Active Directory (users, groups, GPOs).
• Endpoint & Device Management: Manage device compliance, configuration, and application deployment through Microsoft Intune; support onboarding and offboarding of users and hardware.
• System Monitoring & Availability: Monitor system health, capacity, and performance; respond to alerts and resolve incidents to meet SLA commitments.
• Patching, Backup & Recovery: Perform routine patching, updates, backups, and disaster recovery testing across cloud and on-premises systems.
• Security & Compliance: Implement and enforce access controls, configuration baselines, and security hardening aligned with frameworks such as NIST 800-171, HIPAA, and CIS (depending on client vertical).
• Automation & Scripting: Build and maintain PowerShell and/or Bash scripts to automate recurring administrative tasks and reporting.
• Documentation & Knowledge Sharing: Maintain system diagrams, SOPs, runbooks, and asset inventories; contribute to internal knowledge bases.

Help Desk & End-User Support

In a small-company environment, the System Administrator is often the first and only point of contact for day-to-day technology issues. This role provides hands-on Tier 1–2 support across phones, computers, and network connectivity, including:

• First-Line Troubleshooting: Serve as the primary point of contact for end-user issues; triage and resolve requests received by phone, email, ticketing system, and in person.
• Desktop & Hardware Support: Diagnose and resolve issues with desktops, laptops, printers, peripherals, and mobile devices; image, configure, and deploy new equipment.
• Telephony & Communications: Troubleshoot phone systems (VoIP/softphone), conferencing, and Microsoft Teams calling—including handset setup, call routing, and voicemail issues.
• Network Connectivity: Resolve local network problems such as Wi-Fi, LAN, VPN, DNS/DHCP, and router/switch/ISP connectivity; coordinate with carriers or vendors to escalate as needed.
• Account & Access Support: Handle password resets, account lockouts, mailbox and shared-drive permissions, and software installation and licensing requests.
• Ticket Management: Log, track, and document all support activity in the ticketing system; follow up to ensure timely resolution and clear communication with users.
• User Onboarding & Offboarding: Set up and decommission user accounts, equipment, and access as employees join or leave the company.

Required Skills & Qualifications

• Hands-on administration experience across both AWS and Microsoft environments, including:
  • AWS core services (EC2, S3, IAM, VPC, RDS, CloudWatch).
  • Microsoft 365, Microsoft Entra ID (formerly Azure AD), and hybrid identity environments.
  • Microsoft Intune and device compliance management.
  • Windows Server 2016–2022 and Windows 10/11.
• Strong understanding of networking fundamentals (DNS, DHCP, VPN, firewalls, TCP/IP).
• Familiarity with backup, monitoring, endpoint protection, and email security tools.
• Proficiency with PowerShell and/or Bash scripting and automation.
• Experience providing end-user help desk support and working within a ticketing/ITSM system.
• Strong client communication skills and a professional, solutions-focused demeanor.

Education & Experience

• 3+ years of experience in a system administration role supporting cloud and on-premises infrastructure.
• Associate’s or Bachelor’s degree in Information Technology or a related field, or equivalent practical experience.
• Certifications strongly preferred:
  • Microsoft 365 Certified: Administrator Expert (MS-102).
  • Microsoft Certified: Azure Administrator Associate (AZ-104).
  • Microsoft Certified: Identity & Access Administrator Associate (SC-300).
  • Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102).
  • CompTIA Security+.
  • AWS Certified SysOps Administrator – Associate (or Cloud Practitioner).

Preferred Attributes

• Experience supporting federal, state, or healthcare clients and associated compliance frameworks.
• Familiarity with Microsoft Defender for Endpoint, Entra Conditional Access, and Purview compliance tools.
• Experience with infrastructure-as-code (Terraform, CloudFormation) and ITSM platforms (e.g., ServiceNow).
• S. citizenship required. Eligibility for a Public Trust or government security clearance is preferred; clearance sponsorship may be available depending on client assignment.
• Proactive, detail-oriented, and able to manage multiple priorities with minimal supervision.

Equal Opportunity Employer

T12 Technologies, LLC is committed to creating a diverse and inclusive environment. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.